We offer our clients the best after sales services. Should you have any open questions please check first our FAQ, actual manuals and driver pages. Besides, please do not hesitate to contact us via e-mail or phone.

When you are sure that you have a defect please open a RMA service case online. The Reseller Center is a service for our resellers where you find high resolution pictures of our products and flyers, along with print versions of manuals and other materials to support your marketing efforts.

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Review the status of open RMA cases

For end users we now offer support at the following countries:

Support-Number: +49 5542 30374 30
faytech AG
Bischhäuser Aue 10
37213 Witzenhausen
Support Number: +86 755 89580612
Fax: +86 755 89580613
faytech ltd. (faytech Tech. Co., Ltd.)
Fl.5 & Fl. 6, Bldg. F, First Phase, Hongmen Tech. Zone, Shanxue Duan, Jihua Rd., Longgang, 518112 Shenzhen
Support Number: +1 720 251 4158
Faytech North America
Support and RMA Department
Attn: Oscar Mojica
5573 NW 72nd Ave
Miami, FL 33166

Customers from other countries please feel free to contact our customer service specialists at We will determine how to handle your problems in the easiest fashion.