Service

We offer our clients the best after sales services. Should you have any open questions please check first our FAQ, actual manuals and driver pages. Besides, please do not hesitate to contact us via e-mail or phone.

When you are sure that you have a defect please open a RMA service case online. The Reseller Center is a service for our resellers where you find high resolution pictures of our products and flyers, along with print versions of manuals and other materials to support your marketing efforts.

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I am an existing user
Review the status of open RMA cases

For end users we now offer support at the following countries:


Germany
Support-Number: +49 5542 30374 30
E-Mail: support@faytech.de
faytech AG
Bischhäuser Aue 10
37213 Witzenhausen
China
Support Number: +86 755 89580612
E-mail: contact@faytech.cn
Fax: +86 755 89580613
faytech ltd. (faytech Tech. Co., Ltd.)
Fl.5 & Fl. 6, Bldg. F, First Phase, Hongmen Tech. Zone, Shanxue Duan, Jihua Rd., Longgang, 518112 Shenzhen
America
Support Number: +1 720 251 4158
E-mail: support@faytech.de
Faytech North America
Support and RMA Department
Attn: Oscar Mojica
5573 NW 72nd Ave
Miami, FL 33166
USA

Customers from other countries please feel free to contact our customer service specialists at support@faytech.com We will determine how to handle your problems in the easiest fashion.